skip to main content

Leader-member exchange, job satisfaction, employee engagement, and employee performance

Universitas Diponegoro, Indonesia

Open Access Copyright 2018 Diponegoro International Journal of Business

Citation Format:
Abstract
The main purpose of this paper is to investigate the effect of leader-member exchange (LMX) on employee performance. We also examine the effect of LMX on job satisfication then job satisfacton on employee performance. Furthermore, our research also test the effect of LMX on employee engagement then employee engagement on employee performance. The results of the analysis using SEM toward 105 respondents who work in Hotel B in Tegal, Indonesia, show supports for almost proposed prediction. However, our prediction that LMX have positive effect on employee performance was not supported.
Fulltext View|Download
Keywords: leader-member exchange (LMX); job satisfaction; employee engagement; employee performance.

Article Metrics:

  1. Alderfer, C.P. (1972). Human Needs in Organizational Settings. New York: Free press of Glencoe
  2. Ariani, D. W. (2012). Leader-member exchanges as a mediator of the effect of job satisfaction on affective organizational commitment: An empirical test. International Journal of Management, 29(1), 46
  3. Asgari, A., Silong, A. D., Ahmad, A., & Samah, B. A. (2008). The relationship between leader-member exchange, organizational inflexibility, perceived organizational support, interactional justice and organizational citizenship behaviour. African Journal of Business Management, 2(8), 138-145
  4. Azoury, A., Daou, L., & Sleiaty, F. (2013). Employee engagement in family and non-family firms. International Strategic Management Review, 1(1-2), 11-29
  5. Bhal, K.T., & Gulati, N., & Ansari, M.S (2009) Leader-Member Exchange and Leader-Member Exchange and Subordinate Outcomes: Test of A Mediation Model. Leadership & Organizational Development Journal, 30(2), 106-125
  6. Cahill, K. E., McNamara, T. K., Pitt-Catsouphes, M., & Valcour, M. (2015). Linking shifts in the national economy with changes in job satisfaction, employee engagement and work–life balance. Journal of Behavioral and Experimental Economics, 56, 40-54
  7. Casimir, G., Ngee Keith Ng, Y., Yuan Wang, K., & Ooi, G. (2014). The relationships amongst leader-member exchange, perceived organizational support, affective commitment, and in-role performance: A social-exchange perspective. Leadership & Organization Development Journal, 35(5), 366-385
  8. Chaurasia, S., & Shukla, A. (2013). The influence of leader-member exchange relations on employee engagement and work role performance. International Journal of Organization Theory & Behavior, 16(4), 465-493
  9. Choy, J., McCormack, D., & Djurkovic, N. (2016). Leader-member exchange and job performance: The mediating roles of delegation and participation. Journal of management development, 35(1), 104-119
  10. de Oliveira, L. B., & da Silva, F. F. R. A. (2015). The effects of high performance work systems and leader-member exchange quality on employee engagement: Evidence from a Brazilian non-profit organization. Procedia Computer Science, 55, 1023-1030
  11. Ghozali, I. (2006). Structural equation modeling: Metode alternatif dengan partial least square (pls). Badan Penerbit Universitas Diponegoro
  12. Ghozali, I. (2009). Structural equation modeling: Metode alternatif dengan partial least square (pls). Badan Penerbit Universitas Diponegoro
  13. Gibson, J. L. & Ivancevich, J. M. & Donnely, J. H .(2003). Organisasi (Perilaku, Struktur dan Proses). Fifth Edition. Jakarta: Erlangga
  14. Greenberg, J. R. (2003). Behavior in Organiations. New Jersey: Prentice Hall
  15. Griffin, M. A., Neal, A., & Parker, S. K. (2007). A new model of work role performance: Positive behavior in uncertain and interdependent contexts. Academy of management journal, 50(2), 327-347
  16. Gustomo, A. (2015). Proposal to improve employee engagement in PT Maju Sentosa by AON Hewitt model and Mercer model. Procedia-Social and Behavioral Sciences, 169, 363-370
  17. Gutama, G., Hermanto, M. C., Kaihatu, T. S., & Kartika, E. W. (2015). Analisa Pengaruh Leader-member Exchange Terhadap Kepuasan Kerja Karyawan Melalui Perceived Organizational Support Sebagai Variabel Mediasi Di Restoran De Boliva Surabaya. Jurnal Hospitality dan Manajemen Jasa, 3(1), 256-268
  18. Hasibuan, M.S.P. (2002). Manjemen Sumber Daya Manusia. Jakarta: Bumi Aksara
  19. Joushan, S. A., Syamsun, M., & Kartika, L. (2015). Pengaruh Budaya Organisasi dan Employee Engagement terhadap Kinerja Karyawan pada PT PLN (Persero) Area Bekasi. Jurnal Aplikasi Manajemen, 13(4), 697-703
  20. Kambu, A. (2012). Pengaruh Leader-Member Exchange, Persepsi Dukungan Organisasional, Budaya Etnis Papua dan Organizational Citizenship Behavior, terhadap Kinerja Pegawai pada Sekda Provinsi Papua. Jurnal Aplikasi Manajemen, 10(2), 262-272
  21. Keating, L. A., & Heslin, P. A. (2015). The potential role of mindsets in unleashing employee engagement. Human Resource Management Review, 25(4), 329-341
  22. Koesmono, T. (2003) Pengaruh Budaya Organisasi Terhadap Motivasi, Kepuasan Kerja Dan Kinerja Karyawan (Studi Pada Perusahaan Pengolahan Kayu Skala Besar Di Jawa Timur). Jurnal Ekonomi, 10 (3)
  23. Kurniawan, A. W. (2012) Pengaruh Kepemimpinan Dan Pengembangan Sumber Daya Manusia Terhadap Kepuasan Kerja, Motivasi Kerja, Dan Kinerja Karyawanbank Sulselbar. Jurnal Ekonomi dan Keuangan, 16 (4)
  24. Liang Li N., & Crant J.M. (2010) The Role of Proactive Personality in Job Satisfaction and Organizational Citizenship Behavior: A relational Perspective. Journal of Applied Psychology, 95 (2), 395-404
  25. Liden, R. C., & Sparrowe, R. T. & Wayne, S. J. (1997) Leader Member Exchange Theory: The Past and Potential for the Future. Journal Personnel and Human Resources Management. 15
  26. MacDonald, M. (2003) Transformational Leadership And High - Performance Work System Practices As Facilitatiors Of Knowledge Work Behaviours. Jurnal Management. 10 (4), 490-512
  27. Madhura, B. & Pandita, D. (2013). A study on the drivers of employee engagement impacting employee performance. Journal of Management. 133. 106-115
  28. Mardanov, I., Sterrett, J., & Baker, J.(2007). Satisfaction with Supervision and Member Job Satisfaction in Leader-Member Exchange: An Impirical Study in the Restaurant Industry. Journal of Applied Management and Entrepreunership. 12 (3)
  29. Markos, S., & Sridevi, M.S (2010) Employee engagement: The Key to Improving Performance International Journal of Business and management. 5(12), 89-96
  30. Nunnaly (2001). Psychometric Theory. 2nd edition. India : McGraw-Hill
  31. Nurul, I. , Thoyip, A., & Rofiaty. (2011). Pengaruh Keterlibatan Karyawan, Budaya Organisasi, dan Gaya Kepemimpinan terhadap Komitmen Organisasional dalam Meningkatkan Kinerja Karyawan (Studi pada Universitas Brawijaya). Jurnal Aplikasi Manajemen. 10(2), 344-356
  32. Othman, R., Fang Ee, F., & Lay Shi, N. (2010). Understanding dysfunctional leader-member exchange: antecedents and outcomes. Leadership & Organization Development Journal, 31(4), 337-350
  33. Riansari, T., & Sudiro, A. (2012). Pengaruh kompensasi dan lingkungan kerja terhadap kepuasan kerja dan kinerja karyawan (Studi Kasus PT Bank TabunganPensiunan Nasional, TbkCabang Malang). Jurnal Aplikasi Manajemen, 10(4), 811-820
  34. Robbins, S. P. (2003). Organizational Behavior. New Jersey: Prentice Hall
  35. Rousseau, D. M. (1989). Psychological and Implied Contracts in Organizations. Employee Responsibilities and Rights Journal. 2(2), 121-140
  36. Schaufeli, W.B., & Salanova, M., Gonzalez- Romá,V., & Bakker, A.B (2002) The measurement of engagement and burnout: A confirmative analytic approach. Journal of Happiness Studies. 3, 71-92
  37. Suhermin. (2012). Pemberdayaan Kerja Profesional Sebagai Mediasi Dukungan Organisasi dan Pertukaran Pemimpin-Anggota (lMX) Terhadap Komitmen Organisasional. Jurnal Ekonomi dan Keuangan. 16(2)
  38. Taruno, S. C., Thoyib, A., Zain, D., & Rahayu, M. (2012). PPengaruh Gaya Kepemimpinan terhadap Kinerja Dosen dengan Kepuasan Kerja dan Motivasi Kerja sebagai Mediator (Studi pada Perguruan Tinggi Swasta di Jayapura). Jurnal Aplikasi Manajemen, 10(3), 495-509
  39. Walumbwa, F. O., & Mayer, D. M., & Wang, P., & Wang, H., & Workman, K. (2011) Linking Ethical Leadership to Employee Performance: The Roles of Leader-Member Exchange, Self-Efficacy, and Organizational Identification. Journal Management. 15(2), 204-213
  40. Wang, H., Law, K. S., Wang, D., & Chen, Z. (2001, August). The linkage role of LMX: A mediating effect of LMX on the relationship between transformational leadership and followers’ performance and OCB. In annual Academy of Management Meeting, Washington, DC, August
  41. Wang, C. J. (2016). Does leader-member exchange enhance performance in the hospitality industry? The mediating roles of task motivation and creativity. International Journal of Contemporary Hospitality Management, 28(5), 969-987.
  42. Wayne, S.J., & Shore, L.M. & Liden , R.C (1997) Perceived Organizational Support And Leader-Member Exchange: A Social Exchange Perspective. Academy of Management Journal. 40(1), 82-111
  43. Wayne, S. J., Shore, L. M., & Bommer, W. H. (2002). The Role of Fair Treatment and Rewards in Perceptions of Organizational Support and Leader–Member ExchangeJournal of Applied Psychology. 87 (3), 590–598
  44. Wibowo. (2013). Manajemen Kinerja. Jakarta: Rajawali Pers
  45. Yrle, A. C., & Hartman, S., & Galle, W. P. (2002) An Investigation Of Relationships Between Communication Style And Leader‐Member Exchange. Journal of Communication Management. 6(3), 257-268
  46. Yukl, G. (2007). Leadership in Organizations. United States and Canada

Last update:

No citation recorded.

Last update:

No citation recorded.