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The role of information quality processing in determining purchase intentions through social psychological distance

1Department of Management, Universitas Diponegoro, Indonesia

2Department of Business Administration, National Dong Hwa University, Taiwan

Open Access Copyright 2022 Diponegoro International Journal of Business under

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The expansion of e-commerce users in Indonesia parallels the growing internet penetration. However, this does not necessarily positively affect e-commerce service providers, as there are other obstacles, including a healthy environment. Because the quality of the information in e-commerce is maintained, a healthy ecosystem develops. Consequently, this study will delve deeper into the significance of information quality in e-commerce services. Data gathered from 143 respondents and analyzed using Structural Equation Modeling (SEM) reveal that the quality of information has a positive and statistically significant effect on purchase intention via social psychological distance and trust.

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Keywords: information quality; social psychological distance; trust; purchase intention

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