Perancangan Design of Experiment (DOE) Tingkat Kepuasan Pengguna Transportasi Commuter Line Jakarta Kota – Bogor

Riefda Novikarany; Bachtiar Rifa’i; Mahmud Badarudin; Maysuroh Lasmawati; Yeri Kusmantoro; Farah Mufida Qotrunnada; Achmad Farid Wajdi

doi:10.14710/tataloka.27.3.281-293

DOI: https://doi.org/10.14710/tataloka.27.3.281-293

Perancangan Design of Experiment (DOE) Tingkat Kepuasan Pengguna Transportasi Commuter Line Jakarta Kota – Bogor

Riefda Novikarany - Republic Indonesia Defense University, Indonesia

Bachtiar Rifa’i - Republic Indonesia Defense University, Indonesia

*Mahmud Badarudin - Republic Indonesia Defense University, Indonesia

Maysuroh Lasmawati - Republic Indonesia Defense University, Indonesia

Yeri Kusmantoro - Republic Indonesia Defense University, Indonesia

Farah Mufida Qotrunnada - Republic Indonesia Defense University, Indonesia

Achmad Farid Wajdi - Republic Indonesia Defense University, Indonesia

under http://creativecommons.org/licenses/by-nc-sa/4.0/.

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Abstract

Penggunaan moda transportasi Commuter Line di rute Jakarta Kota – Bogor membawa tantangan sekaligus peluang dalam konteks layanan publik dimana jumlah perjalanan rute Jakarta Kota - Bogor masih mendominasi dikarenakan jalur Bogor merupakan jalur dengan jumlah penumpang Commuter Line terbanyak bila dibandingkan dengan jumlah penumpang pada jalur yang lain. Berbagai keberagaman pengguna maupun latar belakang alasan penggunaan Commuter Line, menjadikan tuntutan adanya penetapan kualitas layanan publik yang mempertimbangkan kebutuhan spesifik dari seluruh pengguna. Kajian ini bertujuan pada pengidentifikasian elemen/faktor layanan yang mempengaruhi tingkat kenyamanan pengguna yang perlu ditingkatkan dengan merancang Design of Experiment dari data elemen jumlah gerbong, jadwal operasi commuter line dan ketersediaan informasi. Berdasarkan analisis menggunakan Metode Taguchi didapatkan bahwa faktor yang signifikan mempengaruhi tingkat kepuasan pengguna Commuter Line adalah jadwal operasi Commuter Line dan ketersediaan informasi, hal ini menjadi dasar dari penentuan strategi Commuter Line selanjutnya seperti dengan meningkatkan kualitas dan kuantitas informasi yang bersifat menunjang operasional Commuter Line setiap harinya.

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Keywords: Commuter Line, Design of Experiment, Metode Taguchi

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In Vol 27, No 3 (2025): Volume 27 No. 3 August 2025

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