DOI: https://doi.org/10.14710/ldjr.8.2025.69-84

Transformasi Penyelesaian Sengketa Perdata Melalui Online Dispute Resolution (Odr): Tinjauan Efektivitas Pengadilan Virtual Di Indonesia Tahun 2025

*Saiful Muarif orcid  -  Fakultas Hukum, Universitas Islam Sultan Agung, Indonesia
Open Access Copyright (c) 2025 Law, Development and Justice Review under http://creativecommons.org/licenses/by-nc-nd/4.0.

Citation Format:
Abstract

Digital transformation in the Indonesian judicial system has brought significant changes, particularly with the emergence of Online Dispute Resolution (ODR) as a solution for civil dispute resolution. This research is motivated by the increasing need for an effective and efficient dispute resolution system in the digital era, driven by e-commerce development and COVID-19 pandemic challenges. This study aims to analyze the effectiveness of ODR implementation in civil dispute resolution in Indonesia, identify factors affecting its success, and formulate strategic recommendations for system optimization. The research employs a normative juridical method with statutory and conceptual approaches, supported by comparative analysis of ODR implementation in ASEAN countries. Results show that ODR implementation has improved case resolution efficiency by 40%, reduced operational costs by 43%, and increased user satisfaction up to 82%. However, significant challenges remain where 47% of courts in remote areas experience infrastructure constraints and only 65% of legal personnel have adequate digital competence. It can be concluded that ODR transformation has positively impacted Indonesia's judicial system, but requires continuous development through infrastructure strengthening, human resource competency improvement, and regulatory refinement to optimize its effectiveness.

Fulltext View|Download
Keywords: Online Dispute Resolution; virtual court; civil dispute; digital transformation; judicial system.

Article Metrics:

Article Info
Section: Articles
Language : ID
Recent articles
Perlindungan Konsumen Dalam Penyelesaian Sengketa Sektor Keuangan (Studi Komparatif LAPS-SJK Dan BPSK) Perlindungan Hukum Terhadap Petani Padi dalam Perubahan Iklim sebagai Strategi Peningkatan Ketahanan Ekonomi di Banyumas Keabsahan Sertipikat Hak Tanggungan Elektronik dalam Prospek Pejabat Pembuat Akta Tanah More recent articles
  1. Erdiyanto, Rizqy Pratama, Moody Rizky, Syailendra Putra, Jurusan Ilmu Hukum, Universitas Tarumanagara, and Kota Jakarta Barat. “Electronic Commerce Serta Penyelesaian Sengketa Transaksi Jual-Beli Melalui Online Shop” 2, no. 1 (2025): 391–99
  2. Iswara, Vizta Dana. “Analisis Pentingnya Implementasi Penyelesaian Sengketa Online Di Indonesia.” Legalitas: Jurnal Hukum 13, no. 1 (2021): 15. https://doi.org/10.33087/legalitas.v13i1.245
  3. Oktafien, Shinta, Evi Sofiati, Yadhi Kowara, Jajang Permana, Cucu Endang, Teddy Hidayat, Iskandar Ahmadien, Yelli Eka Sumadinata, Tiarapuspa Tiarapuspa, and Deasy Aseanty. “Systematic Literature Review: Implementation of Dispute Settlement Methods Between Trade Unions and Companies in Indonesia.” Devotion : Journal of Research and Community Service 4, no. 7 (2023): 1531–44. https://doi.org/10.59188/devotion.v4i7.514
  4. Oktaviani, Elen, and Abdul Fickar Hadjar. “Comparative Study of Criminal Investigation Authority Based on the Indonesian and Singapore Judicial Systems” 5, no. 4 (2023): 1528–40
  5. Ramadhani, Deaf Wahyuni, and Salsabilla Eriko. “Studi Perbandingan Sistem Peradilan Pidana Indonesia Dan Malaysia.” Jurnal Ilmu Hukum 7, no. 1 (2022): 1–11
  6. Ruman, Yustinus Suhardi. “PENGADILAN VIRTUAL PADA MASA COVID-19 DI INDONESIA” 4, no. 1 (2016): 1–23
  7. Rumapea, Mazmur Septian. “Efektivitas Sidang Jarak Jauh Dengan Teleconference Pada Sidang Perkara Pidana Di Indonesia.” Transparansi Hukum 5, no. 1 (2022): 135–51. https://doi.org/10.30737/transparansi.v5i1.2276
  8. Salih, Teza, and Tito Adwinata. “THE ENACTMENT OF THE 2021 ARBITRATION RULES AND ITS” 5, no. 1 (2024): 1–20
  9. Solikhin, Riyadus. “Perkembangan Dan Urgensi Penerapan Online Dispute Resolution (ODR) Dalam Penyelesaian Sengketa Perdagangan Elektronik Di Indonesia.” Padjadjaran Law Review 11, no. 1 (2023): 66–80. https://doi.org/10.56895/plr.v11i1.1235
  10. Supriati, Eny. “Pustakaloka” 16, no. 1 (2024): 126–46. https://doi.org/10.21154/pustakaloka.v16i1.10000
  11. Tanaya, Tanaya. “Penerapan Online Dispute Resolution Pada Badan Penyelesaian Sengketa Konsumen Dalam Menyelesaikan Sengketa Perdagangan Elektronik.” Jurnal Al Azhar Indonesia Seri Ilmu Sosial 4, no. 2 (2023): 102. https://doi.org/10.36722/jaiss.v4i2.2091
  12. Theresa Yosephine Ronauli Tumanggor. “Transformasi Digital Dalam Berperkara,” 2024
  13. Vinanda, Olivia Rizka, Nabila Septiyani, Dini Aliyah, Miftahul Huda, and Saskia Amanda Meta. “DINAMIKA HUKUM GLOBAL THE URGENCY OF HARMONIZING NATIONAL CIVIL LAW WITH THE,” 2024, 7832–39
  14. Wati, Herina, Tan Kamello, and Marlia Sastro. “The Development of Procedural Law Through the E-Court System After Pandemic in Indonesia.” Veteran Law Review 6, no. SpecialIssues (2023): 15–27. https://doi.org/10.35586/velrev.v6ispecialissues.4957
  15. Yoesuf, Juliani Paramitha, Mulyono, Siti Nur Intihani, Efridani Lubis, Muhammad, Fahruddin, and Sinta Elviyanti. “Optimalisasi Pelaksanaan Persidangan Berbasis E-Litigasi Sebagai Pelaksanaan E-Litigasi Di Malaysia Dan Singapura ) Optimization of E-Litigation-Based Trial Implementation As a Strategy To Prevent Bribery and Gratification ( Comparatory Study of E-Litigat.” Jurnal Ilmiah Living Law 16, no. 1 (2024): 36–49

Last update:

No citation recorded.

Last update:

No citation recorded.