Therapeutic Communication between Patients and Practitioners in Thibbun Nabawi Treatment Settings

Abstract

This study explored patients' experiences of therapeutic communication in Thibbun Nabawi treatment settings in Bandung City and Tasikmalaya Regency, Indonesia. Using a qualitative phenomenological approach within a constructivist paradigm, the study examined how patients interpreted their interactions with practitioners, including verbal and nonverbal communication, religious expressions, treatment explanations, and interpersonal relationships. Data were collected through in-depth interviews with six patients and direct observation of therapist–patient interactions. The findings indicate that patients' experiences were shaped by interpersonal warmth, respectful interaction, clarity of information, religious and cultural familiarity, affordability, and trust in practitioners. Word-of-mouth recommendations and previous healthcare experiences also influenced treatment-seeking decisions. Participants described feelings of comfort, calmness, and reassurance during treatment; however, these accounts represent subjective experiences and should not be interpreted as evidence of clinical efficacy. The study highlights the importance of therapeutic communication that extends beyond friendliness by supporting patient understanding, participation, autonomy, and informed decision-making. Culturally sensitive communication should be accompanied by transparency, professional standards, and responsible information concerning treatment limitations and appropriate medical referral.