Literature Review: Comparison of the Quality of Delivery Services at Independent Midwife Practices and Public Health Center

Solichati Solichati; Farid Agushybana

doi:10.14710/jphtcr.v6i3.21064

DOI: https://doi.org/10.14710/jphtcr.v6i3.21064

Literature Review: Comparison of the Quality of Delivery Services at Independent Midwife Practices and Public Health Center

Solichati Solichati¹ , Farid Agushybana²

¹Master of Public Health Study Program, Faculty of Public Health,Universitas Diponegoro, Semarang, Jawa Tengah, Indonesia

²Faculty of Public Health, Universitas Diponegoro, Semarang, Jawa Tengah, Indonesia

Received: 30 Nov 2023; Published: 22 Dec 2023.

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

BibTex Citation Data :

@article{JPHTCR21064,
    author = {Solichati Solichati and Farid Agushybana},
    title = {Literature Review: Comparison of the Quality of Delivery Services at Independent Midwife Practices and Public Health Center},
    journal = {Journal of Public Health for Tropical and Coastal Region},
  volume = {6},
    number = {3},
    year = {2023},
    keywords = {Childbirth Services, Quality, Health center, Midwife Independent Practice.},
    abstract = {  Introduction:  The role of quality service is important for health facilities to maintain their existence in the community, including Public Health Centers and Independent Midwife Practices that provide delivery services for pregnant women. Delivery services at health care facilities are one of the factors leading to the reduction of the Maternal Mortality Rate (MMR) and Infant Mortality Rate (IMR). This review was conducted to determine a comparative picture of the quality of delivery services at Independent Midwife Practices and Public Health Center.   Methods:  The study was conducted using a literature review approach of national journal articles retrieved from the Google Scholar database. The keywords used were quality of delivery services, quality of delivery services, patient satisfaction, Independent Midwife Practices, and Public Health Center. With a publishing range of no more than the last 5 years or from 2018-2023.   Results : Five journals were eligible to be analyzed in relation to the quality of delivery services. The study showed that the quality of health services at the Independent Midwife Practices and Public Health Center is influenced by the factors of reliability, responsiveness, assurance, empathy, and tangibles. Both the Independent Midwife Practice and the Public Health Center have good quality of service in childbirth.   Conclusion : It is important to maintain the quality of childbirth services both at Independent Midwife Practices and at Public Health Center.  },
   issn = {2597-4378},   pages = {118--123}  doi = {10.14710/jphtcr.v6i3.21064},
    url = {https://ejournal2.undip.ac.id/index.php/jphtr/article/view/21064}
}

Citation Format:

Abstract

Introduction: The role of quality service is important for health facilities to maintain their existence in the community, including Public Health Centers and Independent Midwife Practices that provide delivery services for pregnant women. Delivery services at health care facilities are one of the factors leading to the reduction of the Maternal Mortality Rate (MMR) and Infant Mortality Rate (IMR). This review was conducted to determine a comparative picture of the quality of delivery services at Independent Midwife Practices and Public Health Center.

Methods: The study was conducted using a literature review approach of national journal articles retrieved from the Google Scholar database. The keywords used were quality of delivery services, quality of delivery services, patient satisfaction, Independent Midwife Practices, and Public Health Center. With a publishing range of no more than the last 5 years or from 2018-2023.

Results: Five journals were eligible to be analyzed in relation to the quality of delivery services. The study showed that the quality of health services at the Independent Midwife Practices and Public Health Center is influenced by the factors of reliability, responsiveness, assurance, empathy, and tangibles. Both the Independent Midwife Practice and the Public Health Center have good quality of service in childbirth.

Conclusion: It is important to maintain the quality of childbirth services both at Independent Midwife Practices and at Public Health Center.

Fulltext View|Download

Keywords: Childbirth Services, Quality, Health center, Midwife Independent Practice.

Article Metrics:

Article Info

Section: Articles

Language : EN

In Vol 6, No 3 (2023): Journal of Public Health for Tropical and Coastal Region

Recent articles

Factors Relating to the Presence of Escherichia Coli Bacteria in Beverages at the Area of Junior High School 1 Sukoharjo Organoleptic Differences of Biscuits Made From Yellow Pumpkin Flour as a Substitution of Wheat Flour Literature Review: Comparison of the Quality of Delivery Services at Independent Midwife Practices and Public Health Center More recent articles

Kotler P, Keller KL. Manajemen Pemasaran. Jakarta: Erlangga; 2009
Febriani. Faktor- Faktor Yang Mempengaruhi Pemanfaatan Pelayanan Kesehatan Bagi Peserta JKN Di Puskesmas Padang Selasa Palembang Era COVID-19. Universitas Driwijaya Palembang; 2021
Parasuraman, Zeithaml, A. V, Berry LL. Conceptual Model of Service Quality and Its Implications for Future Research. 1985
Kementerian Kesehatan RI. Profil Kesehatan Indonesia 2021. Jakarta: Kementerian Kesehatan Republik Indonesia; 2021
Arif M. Pemasaran Jasa dan Kualitas Pelayanan. Banyumedia; 2018
Redi. The Effect of Service Quality on Customer Satisfaction in an Automotive After-Sales Service. J. Open Innov. Technol. Mark. Complex[1] Redi, “The Effect of Service Quality on Customer Satisfaction in an Automotive After-Sales Service.” J Open Innov Technol Mark Complex. 2020;7:116
Hidamansyah M, Kusumawati W, Ratnaningsih S, Ismarwati. Perbedaan Service Excellent Ibu Bersalin di Puskesmas dengan Praktik Bidan Mandiri Terhadap Tingkat Kecemasan. J Kesehat. 2022;13(3):192–205
Sayati D. Analisis Kualitas Pelayanan Kesehatan Di Bidan Praktik Mandiri Kota Palembang. Maj Kedokt Srwijaya. 2019;51(3):138–47
Ni’amah S, Altika S. Kepuasan Pasien BPJS Tipe C Pada Pelayanan Persalinan Oleh Bidan di Puskesmas Kayen Kabupaten Pati Tahun 2019. J Ilmu Kebidanan dan Kesehat. 2019;10(2):126–39
Salma, Oktaviyana C, Nazari N. Hubungan Kualitas Pelayanan Antenatal Care Dengan Tingkat Kepuasan Ibu Hamil di Puskesmas Kuta Alam Kota Banda Aceh. Ilmu Keperawatan. 2021;9(2)
Sari AN. Tingkat Kepuasan Pasien Terhadap Pelayanan Kesehatan di Praktik Bidan Mandiri Dyah Gonilan Sukoharjo. J Heal Res. 2021;4(2):1–12
Elliana D, Kurniawati T. Dimensi Mutu Layanan Persalinan Normal dan Kepuasan Ibu Bersalin di Bidan Praktek Swasta (BPS). J Promosi Kesehat Indones [Internet]. 2018;5(2):156–63. Tersedia pada: https://ejournal.undip.ac.id/index.php/jpki/article/view/18700
Bintang M, Purba IE, Purba A, Ketaren O, Sembiring R. Faktor−Faktor Yang Berhubungan Dengan Kepuasan Pasien Dalam Pelayanan Kebidanan Di Puskesmas Martubung. Prepotif J Kesehat Masy. 2022;6(3):2321–33
Setyowati A. Pengaruh Pelatihan Soft Skills Terhadap Mutu Pelayanan Asuhan Kehamilan Bidan Praktik Mandiri. J Ilmu Kesehat. 2022;13(2):200–7
Mardeyanti, KaMasitoh S, Yulfitria F, Wahyuni ED. Kepuasan Pasien Terhadap Pelayanan Kesehatan Ibu dan Anak Pada Masa Pandemi Covid-19 di PMB Bidan Ani Wahyu. Pros SEMNAS HILIRISASI Has Penelit DAN Pengabdi Masy. 2022;22–9

Last update:

No citation recorded.

Last update:

No citation recorded.

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

In order to be accepted and published by Journal of Public Health for Tropical and Coastal Region, the author (s) who submit a manuscript should complete the review process. Journal of Public Health for Tropical and Coastal Region articles are distributed under a Creative Commons Attribution-ShareAlike 4.0 International License (CC BY-SA 4.0). Articles can be read, shared, and adapted even for commercial purposes under the following conditions:

Attribution — You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
ShareAlike — If you remix, transform, or build upon the material, you must distribute your contributions under the same license as the original.
No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.

The copyright of received articles is assigned to the author (s). The author (s) have the right to the articles that have been published. The Editorial Team of Journal of Public Health for Tropical and Coastal Region and the Author(s) strive to ensure that no errors occur in the articles that have been published, both data errors and statements in the articles. Authors who publish in this journal agree to the following terms:

Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International License (CC BY-SA 4.0) that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
The journal allows the authors to hold the copyright and retain publishing rights without restrictions.
Authors can enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.

Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) before and during submission, as it can lead to productive exchanges and earlier and greater citation of published work.