KUALITAS PELAYANAN PENDIDIKAN ANAK BINAAN DI LEMBAGA PEMBINAAN KHUSUS ANAK (LPKA) KLAS 1 KUTOARJO KABUPATEN PURWOREJO

*Riska Wirawan  -  Lembaga Swadaya Masyarakat, Indonesia
Ida Hayu Dwimawanti  -  Magister Administrasi Publik, Indonesia
Received: 3 Dec 2019; Published: 3 Dec 2019.
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Abstract
Analysis of the quality of educational services is very important for progress of
educational organization to more improved service. This research aimed to analyse the
quality of education equality program paket C in the LPKA Clas 1 Kutoarjo, and for
look resistor and support factors in realizing quality educational service of equality
program paket C in the LPKA Clas 1 Kutoarjo To obtain an answer from its intended
destination, the research approach used is qualitative by using five dimensions of
service quality that is tangible, reliability, responsiveness, assurance and empathy, and
five factors inhibiting and supporting the quality of service that is a factor of awareness
of employees, agencies/organizations, capacity/skills officer, employee interaction,
climate and labor relations.The results showed that the quality of education services in
equality Packet program c in LPKA Class 1 Kutoarjo is good enough, an outline of
some of the dimensions of service quality are met such as educational facilities are
available, atmosphere learning cozy, a place of education accessible, employee
attitudes is set in the guidelines the treatment of children in LPKA educational
requirements and procedures that apply to the conditions, a good employer responses
concerned with students, conduct service management system a good education,
education fair and non discriminate. Although there are some things that still has
shortcomings such as the number of teaching staff, teacher attendance rates and other
supporting facilities. Furthermore, to assurance a time education is still not good, the
certainty of a teacher who can not be present on schedule, inhibits the teaching and
learning activities. So the problem assurance a time education is still needing repair so
that can give quality education service. As for resistor factor od service quality
Education LPKA That provision factor Time from Organization And Officers ability
factor, Few Obstacles from employe Interaction factor whit Children's. While Namely
supports factor Awareness factors apparatus, employee interaction, and climate factors
working relationship.
Keywords
Analysis of the quality of educational services is very important for progres of educational organization to more improved service. This research aimed to analysis the quality of education equality program paket C in the LPKA Clas 1 Kutoarjo, and for look

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