skip to main content

PELAYANAN PRIMA PADA RUMAH SAKIT UMUM MILIK PEMERINTAH DI JAWA (Studi di Rumah Sakit Umum Pusat Dr. Kariadi Semarang, Rumah Sakit Umum Daerah Dr. Soetomo Surabaya, dan Rumah Sakit Umum Pusat Dr. Hasan Sadikin Bandung)

*Hesti Lestari  -  Departemen Administrasi Publik, FISIP, Universitas Diponegoro, Jl. Prof. Sudarto, SH, Tembalang, Semarang, Indonesia 50275, Indonesia

Citation Format:
Abstract

Hospital services are basically a form of service provided to patients by paying attention to predetermined service quality standards, in order to create satisfaction for patients in accordance with patient expectations. Central General Hospital Dr. Kariadi Semarang, Regional General Hospital Dr. Soetomo Surabaya, and Central General Hospital Dr. Hasan Sadikin Bandung is a government-owned public hospital located in the Java region. The three hospitals are government-owned hospitals as national referral hospitals which are class A hospitals. The purpose of this research is to find out how the form of excellent service and the advantages and disadvantages of the Central General Hospital Dr. Kariadi Semarang, Regional General Hospital Dr. Soetomo Surabaya and Central General Hospital Dr. Hasan Sadikin Bandung. The research method used the desk-review method, namely the collection of secondary data or data that has been previously collected without conducting a field survey and library research methods. Besides that, this research also uses literature study, namely collecting scientific papers or collecting data related to the object of research or collecting library data. The form of excellent service carried out by the Central General Hospital Dr. Kariadi Semarang, Regional General Hospital Dr. Soetomo Surabaya and Central General Hospital Dr. Hasan Sadikin Bandung is about speed of service, accuracy of service, accurate service and quality of service. Each hospital has problems regarding the speed of service, so that the speed of service is a priority for improvement for hospitals to realize excellent service in accordance with patient expectations.

Fulltext View|Download
Keywords: Health Service; Excellent Service; Hospital

Article Metrics:

Article Info
Section: Articles
Language : ID
Statistics:
Share:
  1. Laporan Akuntabilitas Kinerja RSUP Dr. Hasan Sadikin Bandung Tahun 2020
  2. Laporan Akuntabilititas Kinerja RSUP.Dr Kariadi Tahun 2020
  3. Laporan Tahunan RSU Pusat Dr. Kariadi Semarang Tahun 2020
  4. Laporan Rencana Strategis RSUD Dr. Soetomo Tahun 2019-2024
  5. Laporan Evaluasi Kinerja Internal RSUD Dr. Soetomo Tahun 2020
  6. Nazir, M. (2014). Metode Penelitian. Bogor: Ghalia Indonesia
  7. Purnamasari, A., dan Kushandajani. (2019). Peningkatkan Pelayanan Publik RSUP Dr. Kariadi Semarang Yang Akuntabel Dan Anti Korupsi Dalam Mempertahankan Zona Integritas Wilayah Bebas Korupsi Dan Wilayah Birokrasi Bersih Melayani. Jurnal Ilmiah Ilmu Pemerintahan, 51-60
  8. Rahmayanty, N. (2010). Manajemen Pelayanan Prima. Yogyakarta: Graha Ilmu
  9. Sekhon, H. S., Al-Eisawi, D., Roy, S. K., dan Pritchard. (2015). Service excellence in UK retail banking: Customers’ perspectives of the important antecedents. International Journal of Bank Marketing, 904-921
  10. Sesrianty, Vera dkk. (2019). Analisa Kepuasan Pasien Terhadap Mutu Pelayanan Keperawatan. Jurnal Kesehatan Perintis, 35-40
  11. Setyobudi dan Daryanto. (2014). Konsumen dan Pelayanan Prima. Yogyakarta: Gava Media
  12. Suminar, Ratna, dan Apriliawati. (2017). Pelayanan Prima Pada Orang Tua Siswa Di Sempoa Sip Tc Paramount Summarecon. Jurnal Sekretaris, 1-15
  13. Surjadi. (2009). Pengembangan kinerja pelayanan publik. Bandung: Refika Aditama
  14. Suryati, L. (2015). Manajemen Pemasaran Yogyakarta. Yogyakarta: CV Budi Utama

Last update:

No citation recorded.

Last update:

No citation recorded.