DOI: https://doi.org/10.14710/jphcs.2025.26801

Strengthening the Role of Medical Records Officers at Hospital

Shavira Saptya Maharani  -  Stikes Yayasan RS Dr. Soetomo Surabaya, Indonesia
*Diah Wijayanti Sutha  -  Stikes Yayasan RS Dr. Soetomo Surabaya, Indonesia
Nurma Rahmawati Efendi  -  Stikes Yayasan RS Dr. Soetomo Surabaya, Indonesia
Muhammad Aqila Rafidzal  -  Stikes Yayasan RS Dr. Soetomo Surabaya, Indonesia
Dwi Qurrotun Aini  -  Stikes Yayasan RS Dr. Soetomo Surabaya, Indonesia
Achmad Djunawan orcid  -  Stikes Yayasan RS Dr. Soetomo Surabaya, Indonesia

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Abstract

Improving the quality of medical record services requires active involvement of officers in the process of identifying problems and making decisions. This community service activity aims to empower medical record officers through a participatory thematic discussion approach. The activity was carried out at Hospital X Surabaya in three stages: preparation, implementation, and follow-up. Initial identification was carried out through informal interviews with the head of the installation and officers, which showed strategic issues such as workload imbalance, lack of involvement in technical policies, and minimal internal forums. Discussions became the main means of facilitating cross-unit dialogue. The results of the activity included three main recommendations: the establishment of a regular coordination forum, remapping the workload, and involving officers in cross-departmental meetings. This activity showed a positive impact in the form of increased sense of ownership, active participation, and collective initiative. These findings strengthen the evidence that empowerment based on direct experience, if supported by open management and organizational culture, has the potential to become a sustainable program in health institutions.


Keywords: medical records, empowerment, service quality, participatory, hospital


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Keywords: medical records; empowerment; service quality; participatory; hospital

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